Shipping policy
last updated: 15 jun 2026
Shipping Policy — LUXNAVA
At LUXNAVA, we are committed to providing a simple, transparent, and reliable shopping experience. Every order is carefully prepared to ensure that you receive your products in the best possible condition.
Order Processing Time
After your order has been confirmed, our team processes and prepares your package within:
1 to 3 business days
This processing time includes order verification, product preparation, and shipment handling.
Please note that orders placed during high-demand periods (promotions, holidays, special events) may require slightly longer processing times.
Estimated Delivery Time
Once your order has been shipped, the estimated delivery time is generally:
10 to 15 business days
Delivery times may vary depending on:
- your country or delivery region;
- carrier processing times;
- possible customs inspections;
- periods of high demand.
LUXNAVA is not responsible for delays caused by shipping carriers or events beyond our control.
Order Tracking
Once your order has been shipped, a tracking number will be sent to you by email.
You can use this tracking number to monitor your package’s progress until delivery.
If you do not receive your tracking number within the expected timeframe, please contact our customer service team.
Delayed or Lost Orders
If your order exceeds the estimated delivery timeframe, we recommend that you:
- Check the tracking information provided;
- Allow a few additional days, as some packages may experience transportation delays;
- Contact our customer service team for assistance at [supportluxnava@gmail.com]
In the rare case that a package is officially declared lost by the carrier, LUXNAVA will review the situation and work to find an appropriate solution.
Return Policy — LUXNAVA
We want every customer to be satisfied with their purchase. If you are not completely satisfied with your order, you may request a return under the following conditions.
Return Period
Return requests must be submitted within:
30 days after receiving your order
To be eligible for a return, the item must:
- be unused;
- be in its original condition;
- be returned with its original packaging when possible.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be accepted for return, including:
- used products;
- items damaged after delivery;
- customized or specially made products.
Return Process
To request a return:
- Contact our customer service team with your order number;
- Explain the reason for the return;
- Wait for return instructions before shipping your package.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Return shipping costs may be the responsibility of the customer, except in the following situations:
- the product arrived damaged;
- an order preparation error occurred;
- an incorrect item was sent by LUXNAVA.
Refund Policy
After receiving and inspecting the returned item, we will notify you whether your refund has been approved or denied.
If your refund is approved:
- the amount will be refunded to your original payment method;
- processing times depend on your bank or payment provider.
Original shipping fees may not be refundable unless the issue was caused by an error on our part.
Damaged or Incorrect Items
If you receive a damaged item or an incorrect product, please contact us within 7 days of receiving your order with:
- your order number;
- a description of the issue;
- photos of the item received.
We will review your request and provide an appropriate solution.
Contact LUXNAVA
For any questions regarding your order, delivery, or return, please contact us at:
Our team is available to assist you.
Thank you for trusting LUXNAVA — your satisfaction is our priority.